Donor Support Representative - (Hybrid | 30 hrs/week)

Bloomington, MN (Hybrid)
$20/hour
Contract Role (~13 weeks)
Start Date: Mid-July

About the Role

We are seeking Donor Support Representatives to support a national fundraising event by connecting with participants and helping them succeed in their campaigns. This is a mission-driven, people-focused role ideal for someone who enjoys making an impact through meaningful conversations.

What You'll Do

Conduct outbound calls to event participants to:
- Thank them for their involvement
- Provide general support and answer questions
- Address concerns and collect feedback
Serve as a fundraising ambassador by encouraging participants and helping them reach their goals
Process donations and accurately enter data into systems
Navigate multiple tools and databases efficiently
Support a high volume of daily interactions (100+ participants/day)
Deliver excellent service while handling a range of participant needs

What You Bring

1+ year of customer service experience (call center experience is a plus)
Strong verbal and written communication skills
A positive, empathetic approach and strong phone presence
Ability to stay calm and solution-oriented in high-stress situations
Basic computer skills, including Microsoft Office (Teams, Outlook)
High school diploma or GED

Schedule

Monday-Friday, 9:00 AM - 3:00 PM (30 hours/week)
Hybrid: 2 days onsite per week (schedule coordinated with leadership)

Training

Structured onboarding including organization overview and event education
System and calling platform training
Transition to live calls during second week

Benefits (during contract period)

Medical, dental, and vision coverage options
Life insurance & short-term disability
401(k) eligibility
Earned sick time

Why Apply?

Make a meaningful impact supporting a cause-driven initiative
Gain valuable call center and nonprofit experience
Collaborative and supportive team environment
Hybrid flexibility with consistent daytime hours

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.

Job Reference: JN -062026-424949